FAQ
Contact
How can I contact you?
Do you have questions, don't hesitate to contact us. We are happy to help! Our experts are available 5 business days a week to answer all your questions.
Contact: kundeservice@nordisk-sjarm.com
How long does it take to get a response?
We strive to always respond to your inquiry within 24 hours during business days.
Products
The product or size I want is out of stock, what now?
You can leave your email address on the contact page. This way, you will be automatically notified when the item is back in stock.
How do I use my discount code or gift card?
To use your discount code, you can enter it in the first part of the checkout. Once you have done this, the value of the discount will be deducted from the total amount.
Orders and payment
What payment methods can I use?
You can pay with: Klarna, Mastercard, Visa, American Express
You will receive an order confirmation via email immediately after you have placed your order. This email contains the order number (consisting of 5 digits), the order summary, and the delivery address.
I have provided incorrect address information, can this be changed? Contact us at kundeservice@nordisk-sjarm.com so that we can arrange this.
Shipping
To which countries do you ship?
Currently, we only ship to Norway.
What are the shipping costs?
The shipping costs are free, we will take care of them.
How can I track my order?
As soon as your package is shipped, we will send you an email with tracking information. Here you can find the status of your order and provide the carrier with further instructions if necessary.
I have not received my order, what should I do?
Haven't you received your order? That's unfortunate to hear! After you place your order, you will receive an order confirmation with the order number. Your order will be shipped within 1-2 business days. Then you will receive an email with tracking information to track the package. Haven't you received this email, or is the status of your package unclear?
Contact us at kundeservice@nordisk-sjarm.com
My tracking shows that my order has been returned. What should I do?
Contact us at kundeservice@nordisk-sjarm.com. One of our customer service representatives will investigate what has happened and find a solution as soon as possible.
Returns and exchanges
Have you changed your mind?
No problem! You can return your order within 30 days of receipt. We will ensure that the purchase amount is refunded to your account within 30 days after we have received the returned order. The product can be opened and tried, and then you can return it. Please note that you must cover the return shipping costs yourself.
How can I exchange a product?
You can exchange your order for a new product for free within 30 days from the delivery date. The product can be opened and tried, and then you can return it. You must cover the return shipping costs for the item you wish to exchange. The new product will be sent to you within 7 days after we have received the returned package.
What do I do if the product is damaged?
Did you receive a damaged product? Send us a picture of the order along with your order number within 30 days to kundeservice@nordisk-sjarm.com. We will ensure that you receive a new product for free within 7 days after we have received the email.
What do I do if I have received the wrong order?
Did you receive a wrong product? Send us a picture of the order along with your order number within 30 days to kundeservice@nordisk-sjarm.com. We will ensure that you receive the correct order for free within 7 days after we have received the email.
What do I do if I have never received my order?
Have you never received your order? Send us an email with your order number to kundeservice@nordisk-sjarm.com. We will ensure that you receive your order again for free within 7 days after we have received the email.
How can I cancel my order?
Have you changed your mind and want to cancel your order? You can do this within 48 hours after you have placed the order. We will ensure that the purchase amount is refunded to your account within 30 days after you have canceled the order.